finitia is the partner company for services in the areas of finance and controlling as well as IT and human resources for various leading architecture, general planning and engineering firms in Switzerland. Our vision is to develop a future-oriented working environment that enables complete mobility, performance-based flexibility and comprehensive communication and collaboration in project teams.
For our office in Bern, we are looking for a new team member to start immediately or at a mutually agreed-upon time as a
Together with your counterpart, you will lead and further develop the IT Services division. While the second co-head of the division focuses on Technology & Delivery, you will be specifically responsible for service management, organization, support, and collaboration with our customers and stakeholders.
You will ensure that our IT services are clearly organized, efficiently managed, and delivered with a focus on the customer. In doing so, you will act as a liaison between employees, customers, management, and external partners, helping to streamline processes, clarify responsibilities, and continuously improve the quality of our services.
Your main responsibilities:
· Further development of IT services and helping to shape the division's strategic direction
· Responsibility for service management, service quality, and the continuous improvement of our IT service processes and services
· Technical and organizational responsibility for the support department
· Further development of support processes, responsibilities, and interfaces between support, engineering, and other stakeholders
· Managing and coordinating customer and stakeholder concerns, as well as handling escalations
· Ensuring structured and audience-appropriate communication with customers, management, and internal departments
· Analysis, streamlining, and further development of organizational and administrative processes within IT Services
· Responsibility for transparent and practical processes related to service tracking, billing, and reporting
· Participation in budgeting, resource and capacity planning, and the financial management of the division
· Helping to develop and maintain scope of work documents, service agreements, and SLAs
· Overseeing external service providers and partners in organizational and commercial matters
· Leading and developing employees, as well as fostering personal responsibility and collaboration
· Active contribution to cross-functional collaboration and the sustainable transfer of expertise
· Analysis, streamlining, and further development of organizational and administrative processes within IT Services
What we want from you:
· A completed higher education degree in business informatics, computer science, business administration, or comparable education and training related to IT and organizational management
· Several years of professional experience in a comparable leadership, service management, or IT management role
· A solid understanding of IT service organizations, support processes, and business contexts
· Sufficient technical understanding to assess the requirements and implications of IT solutions and to collaborate with technical experts as an equal
· Experience in leading and developing employees
· Strong communication and facilitation skills, as well as the ability to interact confidently with various stakeholders
· A networked and entrepreneurial mindset, as well as the ability to set priorities and drive decisions
· Enjoyment in creating structures, simplifying processes, and clarifying and assuming responsibility
· An independent, proactive, and solution-oriented approach to work, combined with strong teamwork skills
· Excellent German language skills; knowledge of English and other local languages is a plus
What you can expect from us:
· A supportive and collegial work environment
· Personal responsibility and streamlined decision-making processes
- Opportunity for professional and personal development
- Hybrid working model and interdisciplinary teams
· Cultural, culinary, and sporting events
- Possibility of company participation
At finitia, you'll find a creative, open work environment in a modern setting, a high degree of autonomy, and opportunities for personal growth. Join us in shaping the future of the virtual workplace!
We look forward to hearing from you. Please send your application materials to Naïma N'Jari (n.njari@finitia.net).
